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You can initiate a return within 15 days for eligible items; if you receive wrong, damaged, defective or counterfeit items. For a change of mind (with seal intact), wrong items, or damaged electronics ensure to report/return as soon as possible for your return to be valid

When returning an item, ensure all seals, tags, and accessories are left intact and the item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

Get your refund faster when you drop off your return at the nearest ZIZI dropoff station.